Frequently Asked Questions
What is the delivery time for my order?
What is the delivery time for my order?
Delivery usually takes between 4 and 7 business days.
Orders are shipped daily, and each customer receives a tracking code once the order has been dispatched.
In rare cases, delivery may take up to three weeks depending on the destination and courier conditions.
On which days do you ship orders?
On which days do you ship orders?
Orders placed before 3:30 PM PST / 6:30 PM EST are typically processed the same day, excluding weekends and public holidays.
What should I do if I entered the wrong address?
What should I do if I entered the wrong address?
Please contact us within 12 hours of placing your order to provide the correct shipping address. Our team will do its best to update your information before the order is processed.
How can I track my order?
How can I track my order?
Once your order is placed, you will receive an order confirmation email. As soon as your package is shipped, you will also receive a shipping confirmation email with your tracking number.
If you have any questions about your order or have not received an email, please contact us and we will be happy to assist you.
What payment methods do you accept?
What payment methods do you accept?
We accept payments via Visa, Mastercard, American Express, Apple Pay, and Google Pay. All transactions are protected by advanced security systems to ensure a safe checkout experience.